Returns and Refunds Policy

 

 

Returns and Refunds Policy

Thank you for shopping at Tim Genis, Inc..

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn't used or damaged.

  • Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing to:

Tim Genis, Inc.,

84 Draper Road,

Wayland, MA 01778 USA

Restocking & Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tim Genis, Inc..

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: